While the Consumer Guarantees Act and Fair Trading Act provide the basis for OzoSpa returns policy, we in fact go above and beyond the expectation of these two statutory laws. OzoSpa has a 12-month Money Back Guarantee with printed proof of purchase. 

Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for goods sold by OzoSpa.com. In the event that goods sold are deficient or are faulty, the retailer has the right to repair, replace or refund.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

Procedures

There are two options available for our customers who would like to return a product -

1. Exchange

If a product is unsatisfactory, we can offer to exchange it for another one. Proof of purchase is required in order to get an exchange, although we may waive this requirement if we believe we have sold the product. 

2. Money Back Guarantee

Our Money Back Guarantee is a key aspect of our business. If a customer has proof that they purchased the goods from our stores within the last 12 months they may obtain a refund. A refund will be made in the same tender as the original purchase. Please note that purchases made by cheque need seven days to clear before we can refund and as mentioned above, that product returned must be in resalable condition unless faulty or otherwise deficient.